✈️ How It Works

Points & Vouchers isn't a seat finder — it's your personal travel strategist.
Every search and suggestion is driven by your own wallet — your points, vouchers, and status.

⚠️ Pricing Disclaimer: Virgin Atlantic pricing may be up to 24 hours behind real-time availability. British Airways pricing may be up to 7 days behind. Always confirm current availability and exact pricing directly with the airline before booking.

👋 Welcome

The app compares what you can book now, and what's just out of reach, using a transparent scoring system you can help us fine-tune. We'll ask for your feedback on how the logic feels — because this tool should think the way you do about value.

💼 Your Wallet

Your wallet is where the logic starts. Add your Avios, Virgin points, and any vouchers you hold, and the app will:

  • Apply each airline's rules automatically (2-for-1s, upgrades, expiry dates)
  • Filter out routes that don't apply to your account
  • Use balances and expiry timelines to prioritise smarter redemptions
  • Track voucher expiry dates and send alerts when vouchers are expiring within 30 days
    • Basic users: Receive 1 alert per month (earliest expiring voucher)
    • Premium users: Receive unlimited alerts for all expiring vouchers
"Your wallet tells the app what's realistic for you, not for everyone."

🤖 PointsBot AI Assistant

PointsBot is your AI-powered travel assistant and the main tool for exploring award flights. It supports 8 airlines: British Airways, Virgin Atlantic, Qatar Airways, Aer Lingus, plus Virgin Partner airlines (Delta, Air France, KLM, ANA). Instead of clicking through menus, just ask PointsBot in plain English and get instant, personalized results based on your actual wallet data.

Two Modes of Operation:

💬 Generic Q&A Mode

No login required

  • Ask about voucher rules and how they work
  • Learn about route availability and pricing
  • Get guidance on app features
  • Understand BA vs Virgin Atlantic differences

🎯 Personalized Search Mode

Login required

  • Search using YOUR actual wallet data
  • Get instant flight recommendations
  • See voucher savings with cap usage %
  • Build complete itineraries with deep links

What Makes PointsBot Unique:

  • Smart Date Handling: No specific dates? PointsBot defaults to safe off-peak pricing (March 15 next year) to give you realistic estimates without penalties
  • Wallet-Aware Results: All personalized searches use your actual Avios, Virgin Points, vouchers, and status—no generic answers
  • Voucher Cap Usage % (The USP): Shows exactly how much of your Virgin companion voucher cap you're using (e.g., "33% of Red cap - 50k saved out of 75k max")
  • Complete Planner Output: Get full itinerary breakdowns with:
    • Baseline cost (without vouchers)
    • With-voucher cost (your actual price)
    • Total savings breakdown
    • Deep links to check availability on BA/Virgin Atlantic websites
  • Educational FAQ Prompts: Sample questions built into the interface help you learn voucher rules and features

Example Questions:

Generic Q&A (No Login):

  • "How do Virgin companion vouchers work?"
  • "What's the difference between BA Peak and Off-Peak pricing?"
  • "Can I use BA Amex vouchers on Virgin flights?"

Personalized Search (Login Required):

  • "Find me business class flights from London to New York for 2 passengers"
  • "What's the cheapest Upper Class route I can book right now?"
  • "Plan a round trip London to LA in March using my companion voucher"

Multi-Airline Searches:

  • "How much for Qatar Qsuite to Doha?" → Qatar Airways pricing
  • "Aer Lingus business to Boston from Dublin" → Aer Lingus chart pricing
  • "ANA First Class Tokyo to New York" → Virgin Partner pricing (legendary sweet spot!)
  • "Delta business from Amsterdam to JFK" → Virgin Partner pricing
  • "KLM to Seoul from Amsterdam" → Virgin Partner pricing
"PointsBot replaces manual searching—just chat naturally and get results powered by your actual wallet. The voucher cap usage percentage is our unique feature you won't find anywhere else."

📊 PointsBot Usage Limits by Account Type:

BASIC (FREE)

3 personalized questions/month

PREMIUM

Unlimited personalized questions

Note: Generic Q&A mode (no login) is unlimited for all users. Quota only applies to personalized searches that use your wallet data.

✈️ Virgin Instant Check

Virgin Instant Check is a standalone calculator for users who have actual Virgin Atlantic pricing from VSeat.com or virginatlantic.com. If you've already found your dream flight and have the exact points cost, this tool shows you instantly how much you'll save with companion vouchers.

Two Access Points:

  • /virgin-actual (Login Required): Uses your wallet data (companion vouchers, status caps) to calculate savings based on your actual holdings
  • /virgin-instant-check (Public): Public calculator where anyone can input their status and see companion voucher savings without creating an account

How It Works:

  1. Copy Pricing from VSeat.com: Find your desired flight on Virgin Atlantic's booking site and note the exact points cost per passenger
  2. Enter Trip Details: Input cabin class (Economy/Premium/Upper), passengers (1 or 2), and trip type (one-way/return)
  3. Enter Virgin Points Cost: Paste the per-passenger points cost you found
  4. Select Your Status: Choose Red, Silver, or Gold (affects voucher caps)
  5. Get Instant Results: See exactly how companion vouchers reduce your cost, including:
    • Baseline cost (no voucher)
    • Companion voucher cost (50% off 2nd passenger)
    • Total savings in points
    • Cap usage percentage and whether cap was hit

Cap Rules Explained:

Status Level Companion Cap per Journey Example (LHR-LAX Upper Class)
Red (Basic) 75,000 points max discount If solo cost is 200k pts, companion saves 75k (capped), not 100k
Silver 150,000 points max discount If solo cost is 200k pts, companion saves 100k (full 50%)
Gold 150,000 points max discount Same as Silver - full value up to 300k solo flights
"Virgin Instant Check is perfect when you've already found your ideal flight and just want to quickly calculate companion voucher savings with cap awareness."

💡 When to Use: Use Virgin Instant Check when you have exact VSeat.com pricing. Use PointsBot or Planner when you want to explore multiple route options using estimated pricing.

🧠 Suggestions Tool (BA & Virgin Atlantic Only)

Suggestions is a specialized voucher analysis tool for British Airways and Virgin Atlantic only. It calculates companion and upgrade voucher savings, which is why it's limited to these two airlines. For other airlines (Qatar, Aer Lingus, Delta, Air France, KLM, ANA), use PointsBot instead.

What Suggestions Does:

  • Scans Available Routes: Searches all British Airways and Virgin Atlantic routes matching your search criteria
  • Applies Your Wallet: Automatically filters results based on your points balance, vouchers, and status
  • Calculates Voucher Savings: Shows you exactly how much you save with each available voucher type
  • Sorts & Ranks: Lets you sort routes by your priorities (Distance, Lowest Points, Miles per Point, Points per Pound, or Highest Points)
  • Splits Results: Organizes flights into "Available Now" (what you can book today) and "Top Up Needed" (what's just out of reach) — see the Results section below for details
  • Shows Deep Links: Provides direct links to check availability on BA or Virgin Atlantic websites

📊 Suggestions Usage Limits by Account Type:

BASIC (FREE)

1 search/month
Top 1 result per search

PREMIUM

Unlimited searches
Top 10 results per search

"Suggestions doesn't just find flights — it finds the best use of YOUR points and vouchers, ranked the way YOU want to see them."

🔍 The Four Core Factors

Each route is analyzed across four metrics to help you compare value, efficiency, and cost:

Factor What it means Why it matters
💰 Value (PPP) Pence per point Shows how much value you get per Avios or mile
🧳 Miles per point Efficiency of points usage Helps compare long vs short-haul balance
💸 Fees Taxes and surcharges Real cost beyond points
🌍 Distance Flight length Useful for time-based priorities

🧩 Your 5 Simple Sorting Options

No complex formulas — just straightforward sorting based on what matters most to you:

Sort Option What it does Best for
Distance (Default) Longest flights first Finding the most exciting long-haul adventures
Lowest Points Cheapest trips first Maximizing your points for multiple trips
Miles per Point Best efficiency first Getting the most miles traveled for your points
Points per Pound Best value vs cash fares Finding routes where points save you the most money
Highest Points Most expensive trips first Aspirational premium redemptions worth splurging on
"Simple, clear sorting — no complicated formulas. Just choose what matters to you and see routes ranked that way."

🔍 Available Now / Top Up Needed

Your search results are split into two clear sections based on your wallet balance:

Available Now

Flights you can book immediately using your current points and vouchers

📊 Result Caps by Account Type:

  • Basic (Free): Top 1 result from "Available Now" section
  • Premium: Top 10 results from "Available Now" + Top 3 from "Top Up Needed"
"It's not about what's available — it's about the top options worth booking, and what's within reach."

📝 Note: "Top Up Needed" may not appear if no flights are found within the 125% stretch of your wallet balance. This means all available options are either already in "Available Now", or they're too expensive (beyond 125% of what you can afford).

🌍 Route Data & Coverage

⚠️ Important: Estimates Only — Verify Before Booking

All pricing, points requirements, and fees shown are estimates only and do not reflect live seat availability. You must verify current pricing and availability directly on ba.com or virginatlantic.com before booking. Actual prices may differ.

Understanding where our data comes from helps you know what's possible:

British Airways

  • Data Source: Distance-based award chart using official BA pricing tables
  • Available Routes: 17 popular routes from London (LHR) covering major US, Asia, Africa, Middle East, and Oceania destinations
  • Pricing: Peak/off-peak pricing based on official BA award chart with seasonal variations (Summer, Christmas, Easter = peak)
  • Future Enhancement: Live pricing from BA APIs will be integrated for real-time award availability and expanded route coverage
  • ✈️ View Complete BA Routes & Pricing Table: See all 17 LHR routes with peak/off-peak pricing for Economy, Premium Economy, Business, and First Class
  • 📅 BA Peak/Off-Peak Calendar: Check whether your travel dates qualify for lower off-peak pricing (peak periods: Summer, Christmas, Easter)

Virgin Atlantic

  • Primary Source (Basic users): Curated fixture data for comprehensive route coverage
  • Live Pricing (Premium users): Real-time award availability via Seats.aero API integration - showing actual Virgin Atlantic award space and pricing
  • Available Routes: 50 unique routes (100 directional segments) covering:
    • From London (LHR) - 22 destinations:
      • 🇺🇸 US East: JFK, EWR (Newark), BOS, IAD (Washington), MIA, ATL, DTW (Detroit), TPA (Tampa)
      • 🇺🇸 US West: LAX, SFO, LAS, SEA, AUS (Austin)
      • 🇺🇸 US Central: ORD (Chicago)
      • 🏝️ Caribbean: BGI (Barbados), ANU (Antigua), SLU (St Lucia), GND (Grenada), MBJ (Jamaica)
      • 🌍 Middle East/Asia: DXB (Dubai), DEL (Delhi)
      • 🌍 Africa: JNB (Johannesburg), LOS (Lagos)
    • From Manchester (MAN) - 7 destinations: MCO (Orlando), JFK, LAX, SFO, ATL, BOS, BGI (Barbados)
  • Coverage Note: All searches use these 50 fixture routes for route discovery and pricing estimates
  • Pricing Methodology (Basic users): Virgin Atlantic reward prices are based on live data sampled from multiple travel dates across the year. By default, we show the median Virgin points price for each route and cabin — this reflects the typical redemption cost rather than rare sale or peak values. You can switch to "Best Price Seen" mode to view the lowest verified fare from recent data
  • Live Pricing (Premium users): Real-time award space and pricing fetched via Seats.aero API for accurate, up-to-the-minute availability and points costs
  • Data Freshness: Fixture values reviewed quarterly; Premium live pricing updated in real-time via API
  • 📊 View Complete VA Routes & Pricing Table: See all 50 routes with exact points and taxes for Economy, Premium, and Upper Class
  • 💰 VA Pricing Modes Explained: Learn about Median Cost vs Best Seen strategies and when to use each
"We cover 17 popular BA routes from London and 50 Virgin Atlantic routes across US, Caribbean, Middle East, and Africa using data-driven pricing."

💡 Pricing Modes: Toggle between "Median Cost" (typical prices) and "Best Seen" (lowest observed prices) in Suggestions and Planner to compare different redemption scenarios.

📅 Planner View (BA & Virgin Atlantic Only)

The Planner is a specialized voucher analysis tool for British Airways and Virgin Atlantic only. It calculates companion and upgrade voucher savings across multi-leg journeys. For other airlines, use PointsBot.

  • Create complex journey plans (e.g., LHR → JFK → LAX → LHR)
  • Automatic voucher application across multiple legs
  • Calculates total points and cash costs
  • Shows shortfall alerts when you're close to affording a trip (within 125% of your balance)
"Plan smarter, not just faster. The Planner helps you turn complex journeys into bookable itineraries."

📊 Planner Usage Limits by Account Type:

BASIC (FREE)

2 queries/month
Top 1 itinerary per search

PREMIUM

Unlimited queries
Top 10 itineraries per search

🌟 Dream Trip Planner (Premium Only)

Dream Trip is your goal-planning tool for aspirational travel. It supports multiple carriers including BA, Virgin Atlantic, Qatar Airways, and Virgin Partner airlines (Delta, Air France, KLM, ANA). Instead of searching for what's available now, you plan for what you want to book in the future:

  • Set Your Goal: Pick your dream route, cabin, passengers, and compare pricing across multiple carriers
  • Two Pricing Options:
    • Best Price (with voucher): Shows lowest cost using your best available companion/upgrade voucher
    • Points Only (baseline): Shows cost without any vouchers - your fallback option
  • Progress Tracking: Visual progress bar shows how far you are toward your goal (e.g., "68% complete - need 50,000 more Virgin Points")
  • Shortfall Calculator: Tells you exactly how many more points you need to earn
  • Earn Rate ETA: Estimates time to goal based on your monthly earn rate
  • Save Goals: Save your dream trips to track progress over time
  • Partner Links: Quick access to earning guides (Head for Points, Roame, InsideFlyer)
"Dream Trip turns aspirational routes into trackable goals. See exactly what you need to earn, when you'll get there, and how vouchers bring your dream closer."

🎯 Dream Trip Features:

  • Plan routes that might be months or years away
  • Compare voucher savings vs points-only pricing
  • Track progress with visual indicators (60-80% range shows you're getting close!)
  • Calculate how long until you can afford your dream trip
  • Premium-only feature designed for long-term travel planning

🎟️ Voucher Logic

Our voucher system automatically applies British Airways and Virgin Atlantic voucher rules based on your wallet. When you search for flights, the app shows you exactly how much you save with each voucher:

British Airways Vouchers

  • BA Amex Companion Voucher: Two modes automatically selected by passenger count
    • Companion Mode (2 passengers): Classic 2-for-1 Avios pricing - pay for 1, fees for both. Shows "Saves 100,000 pts (50%)" in results.
    • Solo 50% Mode (1 passenger): Pay 50% of Avios, normal fees - perfect for solo travelers. Shows "Saves 50,000 pts (50%)" in results.
    • Valid on: British Airways, Iberia, and Aer Lingus reward flights
    • Card restrictions: Premium Plus (any cabin, 24mo validity), Classic (Economy only, 12mo validity)
    • Can use up to 2 vouchers of the same type in one booking
    • No cap limits: BA Companion vouchers have unlimited value - save 50% on any eligible route, regardless of cost
  • Barclaycard/Barclays Upgrade Vouchers: Three types - Free card (£20k spend), Plus card (£10k spend), or Premier account
    • 1 passenger on return: All legs upgraded for that passenger
    • 2 passengers on one-way: Both upgraded (requires exactly 1 leg)
    • Pay lower cabin Avios + higher cabin fees
    • Valid upgrades: Y→W, W→J (cannot upgrade TO First class)
    • BA-operated flights departing the UK only
    • Shows the points saved and percentage discount in search results

Virgin Atlantic Vouchers

  • Companion Voucher (requires 2 passengers): 2-for-1 with status-based caps (Red=75k, Silver/Gold=150k points max value)
    • Shows "Saves 40,000 pts (50%)" in results
    • Also shows "Used 26% of cap (40,000 of 150,000)" to track your voucher's value usage
    • Cap is based on your Flying Club status tier
    • Note: Virgin companion vouchers strictly require 2 passengers (no solo mode available)
  • Upgrade Voucher: Cabin upgrades (Y→W, W→J, Y→J) with cap-based discounts
    • Shows points saved and cap usage percentage
    • Pay lower cabin points + higher cabin fees
"The system knows which voucher to apply based on passenger count, your status tier, and route eligibility — all automatically. Every voucher result shows exactly how many points you save, the percentage discount, and for Virgin vouchers only, how much of your status cap you're using."

💳 Points Only Mode

Want to see pricing without any voucher discounts? Use the Points Only Mode toggle at the top of the Suggestions and Planner pages:

  • Vouchers (Default): Shows pricing with all applicable voucher discounts automatically applied
  • Points Only: Shows pricing using points only, with no voucher discounts applied
  • Perfect for comparing redemption values or planning bookings without using your vouchers
  • Toggle is prominently displayed at the top of both Suggestions and Planner pages
  • Switch instantly between modes to compare pricing with and without vouchers
"Points Only mode lets you see exactly what flights cost in pure points, helping you decide when to use your valuable vouchers and when to save them for another trip."

🤝 Help Us Tune the Logic

We're in live beta, and your insight makes a real difference. Please check the app logic and let us know:

  • Is the voucher logic correct?
  • Do the sorting options work well for your travel style?
  • Do the Top 10 and Top 3 results reflect your sense of value?
  • Are there any features or sorting options you'd like to see added?
  • Are the VA route limitations acceptable, or do you need other destinations?
"You're helping us verify and balance the logic before we go live to a wider audience."

Use the in-app feedback button or email Giovanni directly at info@pointsandvouchers.com with your thoughts and suggestions.

🎁 Earn Rewards Through Referrals

Invite friends and earn rewards based on your plan and who you refer:

💎 Premium Users: App Credits (Based on Invitee)

  • Earn £1 app credit when you refer a Basic user (qualifies on first search or wallet save)
  • Earn £2 app credit when you refer a Premium user (qualifies immediately on signup)
  • 4 Basic referrals OR 2 Premium referrals = 1 month free (£4 covers £3.99/month)
  • Credits accumulate and automatically apply at renewal time
  • No expiry — credits stay in your account until used
  • Track your credit balance on your Account page

🔍 Basic Users: Bonus Search Credits

  • Earn 5 bonus suggestion credits per referral (any plan)
  • Credits qualify when invitee completes first search or wallet save
  • Bonus credits let you search beyond your 1 suggestion per month limit
  • Bonus credits expire after 60 days, so use them wisely!
  • Max 25 outstanding bonus credits at any time
  • Consumed before your monthly quota

🏆 Weekly Challenge (Basic Users)

  • Earn +1 bonus credit every week just for staying active
  • Log in at least once a month to qualify
  • Weekly challenge credits expire in 7 days, so use them quickly!
"Share Points & Vouchers with friends — Premium users earn more for Premium referrals (anti-fraud), Basic users get search credits. Real engagement = real rewards!"

💎 Basic vs Premium Plans

Choose the plan that fits your travel planning needs:

Basic (Free)

£0
  • ✓ 1 suggestion per month
  • ✓ 2 planner queries per month
  • ✓ 2 PointsBot questions per month
  • • Top 1 result per search
  • ✓ Wallet management
  • ✓ 1 voucher alert (earliest expiry)
  • ✓ Route tables & guides
  • ✓ Virgin Instant Check calculator
  • ✓ Earn bonus credits via referrals

Premium

£3.99/month or £39/year
Save £8.88 with annual plan
  • ✓ Unlimited suggestions
  • ✓ Unlimited planner queries
  • ✓ Unlimited PointsBot questions
  • ✓ Top 10 results per search (vs 1)
  • ✓ Live Virgin Atlantic pricing
  • ✓ Unlimited voucher alerts
  • ✓ Dream Trip goal planner
  • ✓ Smart voucher optimisation
  • ✓ All Basic features included
"Start with Basic to test the app, then upgrade to Premium when you're ready to unlock unlimited searches and advanced features."

Upgrade to Premium

Frequently Asked Questions Fresh Fixes & Features Terms of Service

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